Annual ECG Report
Experience, operations, and sustainability performance across participating sectors.
What We Are Learning
Authority comes from knowledge, not logos.
CILDC develops research, benchmarks, toolkits, and publications to help organizations measure and improve ECG performance.
Campus Experience Index
A benchmark for student-facing services in hostels and residential campuses.
Laundry Sustainability Benchmark
Water, energy, chemical, waste, and process benchmarks for textile care.
Future of Services Research
How everyday services can become simpler, cleaner, and more responsible.
Coming Soon
First ECG Whitepaper
The first whitepaper will explain the ECG framework, scoring philosophy, sector applications, and founding implementation learnings.
Join ECG Dispatch